Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@cozyhaven.com if you need to make changes.

How will I know my order is confirmed?

You will receive an order confirmation email as soon as your payment is processed.

Shipping

How long does shipping take?

Standard shipping takes 7–15 business days. Express shipping takes 3–7 business days. See our Shipping Policy for full details.

Do you ship internationally?

Yes! We ship worldwide. International orders may be subject to customs duties and taxes.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Use it to track your package anytime.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in original condition. See our Returns Policy for full details.

How long do refunds take?

Refunds are processed within 5–7 business days after we receive and inspect your return.

Can I exchange an item?

Yes! We offer free exchanges for a different size or color. Contact us at support@cozyhaven.com.

Products

How do I find the right size?

Each product page includes a size guide. We recommend checking measurements before ordering. If you're between sizes, we suggest sizing up for a comfortable fit.

Are your products true to size?

Our products generally run true to size. Check the size guide on each product page for specific measurements.

Contact

How can I contact COZY HAVEN?

Email us at support@cozyhaven.com and we'll get back to you within 1–2 business days. You can also visit our Contact page.