Returns & Refunds Policy

At COZY HAVEN, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

Unworn and unwashed
In the same condition you received it
In its original packaging with tags attached

Non-Returnable Items

Items marked as final sale
Gift cards
Items showing signs of wear or damage

How to Return

Email us at support@cozyhaven.com with your order number and reason for return
We'll send you return instructions within 1–2 business days
Ship the item back using a trackable shipping method

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.